What support agents handle
Common questions
Hours, service area, warranty basics, how to prepare for a visit.
Status updates
Where appropriate, guide callers to the right channel or escalate to dispatch.
Escalation
Angry or complex calls route to a human with context attached.
Grow into it
Many shops start with after-hours booking, then add support scripts once the phone volume justifies it. Same platform, new playbook.
Hear how Sara handles a real call
Fifteen-minute discovery. Month-to-month once you start — no setup fees.